UAE to Reveal Major Overhaul in Government Service Delivery Next Month
Sheikh Mohammed announces a significant change in UAE government services to be unveiled through a major event next month.
The United Arab Emirates is set to announce a significant transformation in the way government services are delivered, according to Dubai's Ruler and Vice President, Sheikh Mohammed bin Rashid Al Maktoum.
Sheikh Mohammed stated that the announcement will be made during a major event scheduled for next month, marking the largest change in government service provision to date.
Highlighting the country's achievements in digital government services, Sheikh Mohammed referenced an international survey conducted by consulting firm BCG, which ranked the UAE highest in customer satisfaction with digital government services.
He noted that, unlike global trends, over 75 percent of respondents believe that government digital services in the UAE surpass those offered by the private sector.
The UAE government has been continuously upgrading its services and technology infrastructure, recently incorporating artificial intelligence (AI) to boost efficiency. Earlier this year, Sheikh Mohammed announced a goal for half of all government services to be operated by AI agents within two years.
In August, the UAE introduced a unified framework for designing government services powered by Agentic AI. This framework includes regulations to avoid redundant information requests, maintain transparency by keeping customers informed at every stage, and ensure data privacy and security.
Additionally, a senior official from the Ministry of Finance revealed last month that the ministry is investigating the use of Agentic AI to simplify procedures and reduce the workload for both customers and government employees.